NDIS • Aged Care • AI-Powered Care Technology
Unified care, powered by smartData.
smartData builds AI-powered platforms purpose-built for NDIS providers and aged care operators — unifying CRM, compliance, rostering, claiming, and device data in one intelligent platform.
2026 NDIS Reforms
Built for the 2026 NDIS Reforms
Every feature is designed around the new NDIS framework — not retrofitted to it.
PACE-aligned claiming LIve
Fully compliant with the NDIS PACE system. Automated claim lodgement, rejection handling, and real-time status tracking built in from day one.
90-Day Window Capability LIve
Never miss a claiming deadline. Intelligent reminders, automated payment request queuing, and retrospective claiming tools ensure zero revenue leakage.
SCHADS Payroll Capability LIve
Built-in SCHADS award interpretation. Automated entitlements, penalty rates, and payroll reconciliation that stays current with each enterprise agreement update.
Long-Term Audit Trail LIve
Immutable, timestamped records for every participant interaction, care note, and claiming action. Full audit trail ready for NDIA review at any time.
Industry Challenges
The care sector deserves technology built
for how work actually happens.
Fragmented point solutions
Most NDIS providers use 5–8 disconnected tools — rostering in one system, claiming in another, care notes in a third. The result is data silos, double entry, and costly integration failures.
8 avg tools per provider
Manual NDIS claiming & plan tracking
Claim preparation is still largely manual — staff copy-paste service data into portals, errors creep in, and rejections delay cash flow. The 90-day window punishes slow operators.
23% avg claim rejection rate
Reactive, not predictive, safety
Incidents are reported after they happen. Without real-time device data and predictive risk models, care teams are always responding to events rather than preventing them.
48hrs average incident lag
Compliance & credentialing overhead
Audit preparation consumes weeks of staff time. Notes are inconsistent, trails are incomplete, and the risk of NDIA scrutiny grows with every manually-managed record.
3+ weeks per audit cycle
Platform Overview
The smartData Platform at a Glance
Six integrated modules. One unified platform. Zero data silos.
NDIS / Aged Care CRM
Unified participant and resident profiles. Goal tracking, care plans, incident history, and support networks — all in one place.
AI Care & Compliance Copilot
Drafts progress notes, flags compliance gaps, suggests care plan updates, and pre-fills claims — AI handles busywork, humans approve.
Smart Rostering & Claiming
SCHADS-aware scheduling, automatic shift matching, and one-click PACE claiming with full audit trail generation.
Predictive Risk Alerts
Machine learning models trained on care sector data detect deterioration, fall risk, and behavioural changes before incidents occur.
Device & Wearable Integration
Drafts progress notes, flags compliance gaps, suggests care plan updates, and pre-fills claims — AI handles busywork, humans approve.
Finance & Business Connectors
Native integrations with Xero, MYOB, Proda, and payroll systems. Automated reconciliation and real-time financial reporting.
Industry Challenges
AI that handles the busywork,
not the decisions.
Every AI feature drafts, flags, or predicts — humans always review and approve. smartData AI augments care teams;
it never replaces them.
Documentation & Clinical AI
Progress note auto-drafting from shift data
NDIS goal review AI summaries
Incident report generation with evidence
Care plan gap analysis and suggestions
Finance & Claiming AI
Automated PACE claim preparation
Rejection root-cause analysis
Incident report generation with evidence
Care plan gap analysis and suggestions
Workforce & Safety AI
Predictive fall and deterioration alerts
Smart roster optimisation engine
SCHADS entitlement auto-calculation
Staff fatigue and compliance monitoring
Communication & Engagement AI
Family update generation and scheduling
Participant feedback sentiment analysis
Support coordinator briefing packs
Automated compliance communication drafts
AI assists. Care teams decide. All outputs are reviewed before action.
Platform Overview
Why smartData is Different
Every AI feature drafts, flags, or predicts — humans always review and approve. smartData AI augments care teams; it never replaces them.
| CORE PROBLEM | GENERIC IT | smartData SOLUTION |
|---|---|---|
| NDIS Claiming | ✕Manual portal entry | ✔Automated PACE claiming with rejection handling |
| Compliance Tracking | ✕Spreadsheets and folders | ✔Real-time audit trail, always NDIA-ready |
| Rostering | ✕Separate third-party tools | ✔Integrated AI rostering with SCHADS compliance |
| Risk Monitoring | ✕Reactive incident reports | ✔Predictive AI alerts before incidents occur |
| Device Integration | ✕Not supported | ✔Wearables, radar, sensors — all unified |
| Reporting & Analytics | ✕Manual data exports | ✔Live dashboards with AI-generated insights |
| Family Communication | ✕Phone calls and emails | ✔Automated updates with participant consent |
| Support Coordination | ✕Siloed case notes | ✔Shared participant timeline across all providers |
Proven Outcomes
Real results for real providers
3×
Faster claim turnaround
Faster Claiming, Fewer Rejections
Automated PACE submissions reduce manual processing time and cut rejection rates by up to 67% through intelligent pre-validation.
100%
Audit trail coverage
Always Audit Ready
Every interaction, every note, every claim is timestamped and immutably stored. NDIA audits are no longer an emergency — they are a routine event.
48%
Reduction in incidents
Safer Participants
Predictive AI, real-time device monitoring, and risk scoring help care teams intervene before falls, health deteriorations, and safety events occur.
Why smartData
Three things no other platform does
Every AI feature drafts, flags, or predicts — humans always review and approve. smartData AI augments care teams; it never replaces them.
Intelligence by Design
AI that can draft, not just flag
Most care software surfaces alerts and leaves the work to the human. smartData AI goes further — drafting the progress note, preparing the claim, writing the family update, and generating the compliance report. Humans review; the platform does the heavy lifting.
Up to 70% reduction in documentation time
Intelligence by Design
Capable Across NDIS & Aged Care
Unlike generic case management tools, smartData is built exclusively for the Australian disability and aged care sector. Every workflow, every report, every data model reflects NDIS and Aged Care Act requirements — not a workaround on top of a generic CRM.
Purpose-built for the Australian sector
Sector-Native
Designed Around the Reform Agenda
The 2026 NDIS reforms will reshape how providers claim, report, and manage participants. smartData is built with reform-readiness baked in — not patched on — so operators can focus on care quality while the platform handles regulatory complexity.
Reform-ready for 2026 and beyond
NDIS case studies
Intelligence by Design
AI-powered digital care management platform built to streamline the delivery of aged and disability support services across Australia. Designed for organizations operating under NDIS, My Aged Care, DVA, insurance, Medicare, and private care models, the system automates the full continuum of care—from referral intake and assessments to care planning, staff coordination, service delivery, incident tracking, billing, and audit-ready compliance.
Up to 70% reduction in documentation time
Intelligence by Design
We are developing a comprehensive, NDIS-compliant CRM platform for allied health service providers in Australia, focused on supporting children and young people with disabilities through therapies such as Occupational Therapy, Speech Therapy, Psychology, Physiotherapy, Counselling, and Behaviour Support. The platform streamlines end-to-end operations including client onboarding, service agreement management, therapist workflows, session scheduling, case notes, and compliance-driven billing.
Purpose-built for the Australian sector
Sector-Native
Designed Around the Reform Agenda
The 2026 NDIS reforms will reshape how providers claim, report, and manage participants. smartData is built with reform-readiness baked in — not patched on — so operators can focus on care quality while the platform handles regulatory complexity.
Reform-ready for 2026 and beyond
Integration Ecosystem
Connects to the tools you already use
Pre-built integrations with Australia's most-used regulatory, finance, and practice management systems.
Regulatory
PRODA
live
AHPRA
live
My Health Record
live
NDIA Portal
live
Finance
Xero
live
MYOB
live
Payroll AU
live
DocuSign
Roadmap
Practice Software
Cliniko
live
Halaxy
live
Deputy
live
Lumary
Roadmap
Communication
Microsoft 365
live
Google Workspace
live
Roadmap
Zapier
live
- Live integration available now
- On the product roadmap
Integration Ecosystem
AI that handles the busywork, not the decisions.
Every AI feature drafts, flags, or predicts — humans always review and approve. smartData AI augments care teams; it never replaces them.
Radar Fall Detection
Passive radar sensors monitor movement patterns without cameras. AI detects falls and pre-fall gait anomalies, triggering immediate support team alerts.
Detection accuracy
97.3%
Response time
<2 min
Wearables
Heart rate, SpO2, sleep, and activity data from Apple Watch, Fitbit, and clinical wearables — surfaced in participant timelines and risk models.
Devices supported
40+
Data latency
<30 sec
Nurse-Call Systems
Integrates with leading nurse-call infrastructure. Response times are logged, escalation rules are automated, and every event is captured in the audit trail.
Response logging
100%
Escalation rules
<30 sec
