NDIS · Aged Care · AI-Powered Care Technology
Disconnected systems slow down care. smartData connects every part of it.
An AI-powered platform purpose-built for NDIS providers and aged care operators — unifying CRM, compliance, rostering, claiming and device data in one system, with PRODA integration and the safety devices participants rely on every day.
PRODA
Live integration
PACE
Reform-ready
SCHADS
Auditable payroll
Fall detected · Rm 12
Auto-logged to care record. On-call nurse notified.
The 2026 NDIS Reforms
How smartData helps you get ahead of the deadlines.
PACE-aligned claiming
Claim validation logic aligned to PACE plan budgets and support categories, so errors are caught before submission rather than after rejection.
90-day window capability
Service delivery records connect directly to claiming workflows, so providers meet the December 2026 90-day claiming requirement.
SCHADS payroll capability
Automate broken shift, sleepover and travel time calculations — every pay run auditable as SCHADS compliance becomes a registration requirement.
Long-term audit trail
Every record, shift note and claim stored with a complete, searchable audit trail to support long-term retention requirements.
01 · Where NDIS & Aged Care IT is falling short
The care sector deserves technology built
for how work actually happens.
Fragmented point solutions
Rostering, claiming, clinical notes and incident reporting live in separate tools — staff re-key the same data three or four times.
01
Manual NDIS claiming & plan tracking
Providers chase participant budgets, service agreements and bulk claims by hand, leading to rejected claims and revenue leakage.
02
Reactive, not predictive, safety
Fall-detection and wearable alerts sit outside core systems, so events don't automatically trigger a care-team response.
03
Compliance & credentialing overhead
Worker screening, AHPRA registration and PRODA-linked provider status is still a manual, spreadsheet-driven exercise.
04
02 · The smartData Platform
One system. Every part of care, connected.
Purpose-built modules that share one data model — no re-keying, no silos, no third-party glue code to maintain.
NDIS / Aged Care CRM
Single record for participants, plans, goals, service agreements and family communication.
AI Care & Compliance Copilot
Drafts progress notes, incident reports and NDIS goal updates from voice — staff review and approve.
Smart Rostering & Claiming
AI-optimised shift rostering linked directly to NDIS bulk claiming and AN-ACC funding workflows.
Predictive Risk Alerts
Pattern detection across incidents, falls and behaviour flags at-risk participants before events escalate.
Device & Wearable Integration
Fall-detection radar, wearables and nurse-call systems feed live into the care record.
Finance & Business Connectors
Native sync with Xero, MYOB and payroll keeps invoicing and reporting in step with care delivery.
Practical AI · Built for everyday care work
AI that handles the busywork,
not the decisions.
Every AI feature below drafts, flags or predicts — a person always reviews and approves before anything is filed, claimed or actioned. This is what AI looks like when it's built for real NDIS and aged care workflows, not a generic chatbot bolted on.
A
Documentation & Clinical
Voice-to-Note
Progress & shift note drafting
Speak notes during a shift — AI structures them into compliant progress notes for review and sign-off.
Incident AI
Auto-drafted incident reports
A device alert or verbal account becomes an NDIS Commission-ready report in seconds, not hours.
Report Writing
Home modification & AT reports
OT site-visit recordings converted into structured reports, cutting after-hours writing significantly.
Summarisation
Clinical note summarisation
Long session histories condensed into a clear snapshot before each appointment.
B
Finance & Claiming
Invoice OCR
Automated invoice reading & coding
AI reads incoming invoices, codes them against the right budget line, and flags anomalies.
Claim Validation
Pre-submission claim checking
Bulk NDIS claims scanned for coding errors before they are submitted — not after.
Budget AI
Real-time budget burn alerts
Plan budgets tracked continuously, with alerts before a category is under or over-utilised.
Reconciliation
Xero / MYOB auto-reconciliation
NDIS payments automatically matched against invoices in your accounting software.
C
Workforce & Safety
Rostering
AI-optimised shift rostering
Rosters built around availability, skill match, travel time and participant preference.
Churn Signal
Predictive staff retention alerts
Shift swap, leave and engagement patterns flag flight-risk staff before resignation lands.
Risk Pattern
Participant risk & behaviour trends
Incident and falls data analysed for early warning patterns before events escalate.
Matching
AI provider & participant matching
Support coordinators get AI-ranked provider suggestions based on goals, location and outcomes.
D
Communication & Engagement
Scheduling
Smart recall & reminder automation
Reminders adjust for mobile clinic routes, travel time and no-show history, with one-click rebooking.
Virtual Assistant
AI intake & enquiry chatbot
Handles routine enquiries, intake forms and appointment requests on your website, 24/7.
Family Portal
Plain-language update generation
Clinical and shift notes translated into clear, jargon-free updates for families and guardians.
Document AI
Service agreement & plan drafting
Agreements and support plans drafted from intake data and participant goals, ready for review.
05 · The gap it's filling vs. today's tools
Generic IT wasn't built for care. smartData was.
|
Core Problem
|
Where Generic IT Falls Short
|
How smartData Closes the Gap
|
|---|---|---|
|
NDIS claiming & plan management
|
Bulk claims and budget tracking handled manually or in spreadsheets, causing rejections and missed revenue.
|
Automated NDIS portal claiming, real-time budget burn tracking and AI-flagged claim errors before submission.
|
|
Worker credentialing
|
PRODA registration, AHPRA checks and worker screening verified manually, with no expiry alerts.
|
PRODA integration is live. AHPRA verification on the roadmap, designed to auto-verify credentials and alert before expiry.
|
|
Clinical & care documentation
|
Progress notes written from memory at end of shift, inconsistent and time-consuming.
|
AI drafts notes from voice/shift input in real time; clinician reviews and approves before it's filed.
|
|
Falls & safety monitoring
|
Fall-detection radar and wearables operate as standalone alarms, disconnected from the care record.
|
Radar and wearables live. Nurse-call integration on the roadmap to complete the automated escalation loop.
|
|
Health record continuity
|
Participant health history scattered across GP, hospital and provider systems with no shared view.
|
My Health Record integration on the roadmap (subject to ADHA conformance) for a unified view of medical history.
|
|
Audit & Practice Standards readiness
|
Evidence for audits compiled manually under time pressure.
|
Continuous, automated evidence capture keeps providers audit-ready year-round, not just before a review.
|
