Our Recent Case Studies

Crystel Care is a registered NDIS service provider in Australia, dedicated to supporting children and young people with disabilities through therapies, family support, and care coordination. (Occupational Therapy, Speech Therapy, Psychology, Physiotherapy, Counselling, and Behaviour Support)
We are developing a complete NDIS-compliant CRM platform that streamlines client onboarding, service agreements, therapist workflows, case notes, billing, invoicing, payroll, and reporting. The system also integrates with Xero for accounting and SharePoint for document compliance, while ensuring all data is securely hosted in Australia. 
This solution empowers Crystel Care to deliver services more efficiently, reduce errors in billing, and maintain full compliance with evolving NDIS rules.

An email automation tool for tracking, scheduling and reminding emails and campaigns with predefined templates. It engages more customers and scheduling one-click meetings, added to their calendars, email tracking tool, email sequences and salesforce integration.

The application is developed for a personalized confectionery company operating in Australia since 2008 which aims to provide its customers' personalized chocolates/labels for their different occasions, events via high-end designs, flexible customizations and quality products with ease of delivery. Our team was involved to build an in-house CRM, artwork management and order management portal named “Charlie” for the client. Initially, the client was managing all this via different 3rd party applications but we developed a single system to manage all these activities. Orders in the application come from 3 different websites which client has along with few offline orders too. Our aim was to streamline this whole order management, artwork management process and give admin ease to give its customers a smooth service. We developed a CRM and artwork approval system including web forms to accept leads. The application allows us to pull data from Insightly CRM which the customer had been using for order management. Complete artwork management portal has been developed which allows customers to view their current artwork status and also send reminders to customers for approval on artwork so that once approved work can be sent for further order processing. Key functionality here was of tag and status management (similar to what ship station API does) where different tags/status of the order were managed and corresponding updates via email were sent to customers to keep them updated. Once artwork is approved, then order is processed and we have done integration with the “Dear Inventory” system to manage all the inventory and XERO API was integrated for invoice management.

An inspection application for used cars that assists customers in validating the health of the car before purchase and helps them to take an informed decision. This application connects customers and inspectors, who will generate a car health report and sell that report to customers, also displays VHR form carfax (third party) will charge add as add on, and the Inspector will get a commission for each inspection.

Bellabox is a subscription-based beauty box service that delivers curated cosmetic samples from local and international brands to users monthly. The platform allows customers to discover new beauty products before committing to full-size purchases. The business model enhances brand exposure for partnered beauty companies while offering users a convenient and cost-effective way to explore skincare, haircare, and cosmetics.

The platform streamlines the subscription management process, ensuring seamless user sign-ups, automated billing, order fulfillment, and personalized recommendations based on user preferences. With a focus on customer retention and engagement, the system incorporates loyalty rewards, referral programs, and promotional discounts to boost recurring sales.

Large shopping centres deal with a constant flow of maintenance requests, tenant issues, and contractor coordination. In this case, the centre’s operations team needed a better way to handle tasks end-to-end – from logging and assigning issues to tracking progress and ensuring timely completion.
To solve this, we developed a purpose-built digital platform that brings everything into one place. It simplifies task management, gives tenants a direct line for raising issues, and provides centre staff and contractors with the tools they need to stay on top of their work. Everything is tracked, nothing falls through the cracks, and everyone is accountable.