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AI-Based Contact Center System is designed to address this need by providing a state-of-the-art platform that harnesses the power of advanced artificial intelligence. Our system offers a comprehensive suite of tools and features specifically crafted to enhance customer interactions across a range of industries, including Healthcare, Retail, Fintech, Real Estate, and more. By integrating sophisticated AI technologies, we enable contact centers to streamline operations, optimize performance, and deliver superior service. This solution combines real-time transcriptions, intelligent analysis, and interactive bots to create a seamless and efficient customer experience. It is built to not only handle routine inquiries but also to provide deep insights and tailored responses that drive meaningful engagement. Whether managing complex healthcare queries, facilitating financial transactions, or addressing retail customer concerns, our system adapts to the unique demands of each industry.

This innovative platform is designed to be scalable and flexible, catering to both small businesses and large enterprises. By leveraging our AI-Based Contact Center System, organizations can transform their customer service operations, improve response times, and achieve higher levels of customer satisfaction, all while gaining valuable insights into their interactions and performance.

SaaS-based IoT enabled workforce and workspace management system designed & developed for facility management companies to meet their compliance needs. It provides transparent business operations along with real-time tracking, which gives a competitive advantage to companies in their service offerings. 

With the flexibility of run-time decision making with minimized micro-management, the system boosts the operational efficiency of service offerings. Combination of IoT and 360-degree reporting, allow companies to view overall performance reviews and plan preventive/reactive corrective measures in a timely manner.

This PaaS system has been developed for medium to enterprise-level organizations to manage all kinds of potential crises along with action plans. The system allows all company stakeholders and internal/external entities to have a collaborative approach to managing reputation damage, financial implications, legal liabilities and others. 

The primary objective of the proposed application is to enhance the safety and well-being of long-distance and courier service drivers by reducing the incidence of accidents through proactive health monitoring and driving aptitude assessments. The platform, accessible via a mobile app, will empower drivers to manage their daily vitals and ensure their readiness for driving by integrating multiple data collection methods:

1.    Manual Data Entry: A user-friendly intake form will allow drivers to manually input their vital information, with automated notifications based on the data collected.
2.    Camera-Based Monitoring: Drivers can measure their pulse wave by pressing a finger against the front camera, enabling real-time monitoring of pulse stability and fluctuations.
3.    Ring Device Integration: Drivers equipped with a compatible ring device can seamlessly upload vital data, ensuring comprehensive health monitoring.

By leveraging these methods, the solution aims to minimize the risk of accidents caused by health-related issues, ultimately contributing to safer roads and a healthier workforce.

AI Meeting Assistant is an advanced system providing any business to handle real time transcriptions & result driven analysis during meetings or for recorded meetings. Proposed system is allowing businesses to extract meaningful information from meetings like key topics, action items, MoM, key stakeholders, follow up points etc via AI driven tools.

Key Features:

• Call recordings and Screen Capturing (update it will be developed in C# not in AI/Python)
• Audio Transcription
• Speaker diarization
• Computer vision analysis Shared screen analysis (slide, title extraction, screen OCR, etc.)
• Sentiment analysis
• Topic extraction
• Keywords and meeting analysis
• Intent and inferences
• Identification of action items
• Summarization
• Maintaining meeting logs and follow ups
• Zoom, MS Teams, Google Meet & AWS S3 integration along with manual uploading

Our objective is to develop a robust online portal that streamlines compliance reporting for businesses, ensuring they meet their financial and regulatory obligations efficiently and accurately. By providing a user-friendly platform, we aim to simplify complex compliance processes, reduce the risk of errors, and enhance transparency in reporting. The portal will support various regulatory frameworks and adapt to evolving compliance requirements, offering businesses a reliable solution to manage and track their reporting obligations.