Enhance Customer Engagement with Advanced NLP Technology in Australia

25+

Years of Global Experience

7+

Geographical Locations

1000+

Employees

10000+

Projects Successfully Delivered

Enhance Customer Engagement with AI-Driven NLP Solutions

Natural Language Processing (NLP), enhanced by Large Language Models (LLMs), is revolutionizing how we interact with technology. By enabling machines to comprehend and generate human language, NLP applications are reshaping industries, making processes more intuitive and user-centric. While NLP processes and analyzes human language, LLMs—trained on vast datasets—excel at generating high-quality text, translating languages, and answering questions, unlocking new efficiencies. At smartData, we leverage NLP and LLMs to improve customer service through intelligent chatbots, automate text generation for social media, and streamline various business operations. Additionally, we integrate Deep Learning to capture complex data patterns, supporting tasks like sentiment analysis, text summarization, entity extraction, and document parsing. This layered approach makes NLP invaluable for analyzing and drawing insights from textual data. The combination of NLP and LLMs is a transformative force, enabling businesses to achieve greater efficiency, creativity, and innovation. Through these technologies, smartData empowers organizations to enhance interactions, optimize processes, and unlock new opportunities in a digitally driven world.

Text Classification

Our expert in Text Classification helps businesses automatically categorize large volumes of text data, such as customer feedback, emails, or social media posts. Using advanced NLP algorithms, we classify text into predefined categories, enabling organizations to streamline data processing, monitor customer sentiment, and automate decision-making processes. Our services ensure accurate classification, whether it’s for spam detection, topic categorization, or intent recognition.

Named Entity Recognition (NER)

Our Named Entity Recognition service helps businesses automatically extract key information such as names, dates, locations, and organizations from unstructured text. Our NLP experts utilize state-of-the-art models to identify and classify entities within large datasets. This allows organizations to quickly identify important details from documents, emails, or news articles, reducing manual effort and increasing efficiency in data processing and knowledge extraction.

Language Translation

Our NLP-powered Language Translation services provide real-time, high-quality translation of content across multiple languages. Whether you're expanding globally or communicating with diverse customers, our experts ensure accurate translations that maintain the meaning and tone of the original text. We leverage deep learning models to support businesses in delivering seamless communication with customers worldwide.

Document Clustering

Document Clustering groups similar documents based on content, helping businesses organize and manage vast amounts of text data. Our NLP experts utilize unsupervised learning models to categorize documents into meaningful clusters, making it easier to retrieve relevant information and identify patterns. This service is useful for research firms, content managers, and any business dealing with large text datasets.

Chatbots and Virtual Assistants

Leverage the power of conversational AI with our custom-built chatbots and virtual assistants. Our NLP experts design intelligent, context-aware chatbots that can handle customer inquiries, support requests, and even complex transactions. These AI-driven assistants enhance user experiences, reduce operational costs, and provide 24/7 customer support across platforms. Whether it's for e-commerce, healthcare, or banking, we offer tailored solutions to meet your business needs.

Social Media Monitoring

With our NLP-driven social media monitoring service, businesses can track brand mentions, customer sentiment, and emerging trends across multiple platforms. Our NLP experts analyze posts, comments, and messages in real-time to provide valuable insights about customer perceptions and market dynamics. This service helps brands manage their reputation, engage with customers effectively, and make informed marketing decisions based on social media data.

Entity Relationship Extraction

Entity Relationship Extraction identifies and analyzes the connections between entities within a body of text. Our NLP experts use advanced models to detect how people, places, events, or other entities are related, allowing businesses to better understand interactions and dependencies. This service is ideal for applications in fields like finance, healthcare, and law, where understanding relationships within text data can lead to critical insights.

Faq's

All You Need to Know About NLP (Natural Language Processing) Solutions

Our NLP solutions are crafted to empower businesses by unlocking the potential of human language. At smartData, we specialize in leveraging advanced NLP techniques to improve customer interactions, automate tasks, and gain valuable insights from text data. Whether you're looking to enhance chatbots, sentiment analysis, or document processing, our expertise in NLP can help transform how your business engages with customers and processes data. Let us guide you through the exciting possibilities of NLP and how it can elevate your business to the next level.

Our NLP experts develop intelligent chatbots, virtual assistants, and sentiment analysis tools that provide real-time responses, analyze customer feedback, and enhance engagement, leading to improved customer satisfaction.

NLP is widely used in healthcare, finance, e-commerce, customer service, legal, and marketing industries to automate tasks, extract insights from text, and improve operational efficiency.

Yes, our NLP solutions can analyze vast amounts of unstructured text data, extract meaningful insights, and generate automated reports, reducing manual effort and improving accuracy.

Recent Portfolio Projects

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Covid Contact Tracing

Covid Contact Tracing

The major objective of this bilingual app is to prevent community spread of the virus. Anonymous users get registered and the app uses BLE to scan the nearby users. It notifies the user in case there is nearby any positive case in the last 14 days.

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Self funded plans creation platform

Self funded plans creation platform

This is an advance platform for creating customized health insurance plans for self-funded employers. This impacts huge healthcare expenses, help reducing the rising cost of health insurance and increasing healthcare claims linked to chronic disease. The application helps to analyze hidden risks and prevent high-cost claims. There are different products that provide solutions like a comprehensive solution for self-funded health plans, executive medical reimbursement, qualified small health reimbursement arrangement & preventive health management.

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Your Advisers

Your Advisers

Your Advisers is an Australian professional consultancy service offering firm, it provides multiples services to corporate companies. From the past decade, it has been providing advice and support to Australian & New Zealand companies on how to structure market sensitive announcements and deliver complex information to a wide range of shareholders.

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Telemedicine Solution for Holistic Wellness

Telemedicine Solution for Holistic Wellness

It is a platform that offers personalized assistance for users to overcome lifestyle disorders with mind-body health systems such as naturopathy, ayurveda, yoga and meditation. A mind-body health system offers natural remedies and focuses on lifestyle shifts. The application provides experts who help the users to overcome lifestyle disorders such as high BP, diabetes, obesity, anxiety, menstrual issues. The solution is easily accessible and helps in getting personalized wellness advice from certified experts. The most challenging part of the application is timezone management and currency conversion for the users of different timezones and geographies.

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Amazon reseller Performance enhancement tool

Amazon reseller Performance enhancement tool

SaaS platform that collects and crunches merchant seller central data from Amazon for keeping eye on inventory, sales, profit on the products that are selling on Amazon, thus ensuring that demand supply curve for the product in demand is met through just in time inventory management and supply chain. This is primarily used by major fashion accessories resellers on amazon platform

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Driving Safety

Driving Safety

The primary objective of the proposed application is to enhance the safety and well-being of long-distance and courier service drivers by reducing the incidence of accidents through proactive health monitoring and driving aptitude assessments. The platform, accessible via a mobile app, will empower drivers to manage their daily vitals and ensure their readiness for driving by integrating multiple data collection methods:

1.    Manual Data Entry: A user-friendly intake form will allow drivers to manually input their vital information, with automated notifications based on the data collected.
2.    Camera-Based Monitoring: Drivers can measure their pulse wave by pressing a finger against the front camera, enabling real-time monitoring of pulse stability and fluctuations.
3.    Ring Device Integration: Drivers equipped with a compatible ring device can seamlessly upload vital data, ensuring comprehensive health monitoring.

By leveraging these methods, the solution aims to minimize the risk of accidents caused by health-related issues, ultimately contributing to safer roads and a healthier workforce.

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What our clients says about smartData

Gavin

Gavin

CEO and Founder
Peter

Peter

CEO and Founder
Jatin

Jatin

CEO and Founder
Ben

Ben

CEO and Founder
Kawasaki

Kawasaki

CEO and Founder

smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.

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