The Challenge
As services expanded across multiple programmes and participant groups, referral intake, assessments, care planning, scheduling, documentation, incident management and billing were each handled in separate tools. Data fragmented, work duplicated, and no one had visibility across the care delivery lifecycle.
Participant data split across separate operational tools.
The same information re-entered by different teams.
Coordinators could not track delivery end to end.
Government-funded programme obligations hard to evidence.
Approach & Solution
Key Features
Support workers assigned by location, availability and skill.
Shift notes generated from spoken input automatically.
NDIS, aged care, DVA and private models.
Secure exchange with external health record systems.
Product Showcase
Final Outcome
Providers run referral, assessment, delivery, billing and compliance from one record, with coordination supported by matching and reporting automation — on an architecture built to meet Australia's regulatory and quality standards.
