The Challenge
Teams relying on manual outbound calls saw low engagement, missed follow-ups and inconsistent messaging. Contact handling, voice calling, logging and CRM syncing lived in separate systems, so every call carried administrative overhead and outcomes were recorded unevenly or not at all.
Calls that never happened at the right moment.
Every caller delivering a slightly different pitch.
Call outcomes recorded outside the system of record.
Do-not-call and telephony rules applied manually.
Approach & Solution
smartData built an AI-driven outbound engagement platform that auto-dials from synced contact lists with retry and do-not-call controls. Natural voice synthesis supports custom or system-generated voices including local dialects, and real-time sentiment analysis adapts the speech flow to the detected emotion and tone of the person on the call.
Every call produces a full transcript and a concise summary, categorised as inquiry, rejection, callback or success for fast filtering. Outcomes sync to CRM and applicant tracking systems in real time, with structured fallback methods where a direct API is unavailable.
Key Features
Retry logic and do-not-call controls built in.
Speech flow adjusts to detected emotion and tone.
Full transcript and categorised summary per call.
Templated follow-up email or SMS sent automatically.
Product Showcase
Final Outcome
Campaigns run at a volume manual dialling could not sustain, every conversation produces a structured record instead of a note, and compliance controls sit inside the dialling engine rather than depending on the caller.
