Chatbot Development & NLP Solutions

Our chatbot and NLP solutions help businesses improve customer engagement, automate support, and simplify interactions across channels. We build AI-powered chatbots that deliver instant, personalised responses available 24/7 for tasks like lead generation, support, or scheduling. With natural language processing, our bots go beyond basic queries and understand real intent, delivering a more human-like experience. We also develop voice assistants that support hands-free interaction and integrate sentiment analysis tools that track customer emotions in real time. These technologies support internal teams, enhance customer service, and improve digital engagement.

smartData core Chatbot Development & NLP Solutions services

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AI-Powered Chatbot Development

We build custom chatbots that automate conversations, reduce response time, and improve support availability. They are adaptable across industries for use in sales, support, and operational workflows. Each solution is designed to meet your specific business and communication needs.

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Natural Language Processing (NLP) Integration

We integrate NLP models that help bots understand and process natural language. This allows for more accurate responses to complex or open-ended questions. Over time, models improve with data, enhancing interaction quality and outcomes.

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Voice Assistant Applications

We develop voice-first applications that enable users to interact through speech commands. These assistants streamline workflows and make services more accessible. They are ideal for hands-free environments or enhanced customer accessibility.

04

Sentiment Analysis Tools

Our tools analyse text input to detect tone, emotion, and intent in user messages. This insight helps businesses tailor responses and understand customer sentiment. The result is more meaningful engagement and better experience management.

Recent Portfolio Projects

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Car Swap

Car Swap

CarSwap.me is a dynamic and interactive automotive marketplace designed to connect car owners looking to swap, sell, or trade vehicles with potential buyers or traders. The platform enhances the vehicle exchange process by providing seamless search and filtering options, detailed vehicle profiles, and direct communication between users.

Users can browse listed vehicles based on location, specifications, and owner preferences. Sellers can create profiles, upload vehicle details, and negotiate deals, while buyers can inquire, review vehicle history, and finalize transactions securely.

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Family Companion App

Family Companion App

Create a Kiosk and mobile app for managing family chores, with the Kiosk pre-installed on devices that will be sold as a package. The app will also be available for download on the Play Store and App Store.The objective is to create a Kiosk application for chores management, which will be pre-installed on provided devices. These devices, along with the Kiosk application, will be sold as a package. Additionally, the mobile application developed by us, will be available for download on the Play Store and App Store.

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Risk management system

Risk management system

It is a web-based interface for the configuration of data as per WHS need of the organization and mobile app that could be used by staff users to update data into the system using mobile-enabled forms.

The proposed system is offered on a subscription basis i.e. SaaS-based to various companies that want to manage their WHS data. It is a platform targeted to provide services related to workplace health and safety.

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Confectionery CRM

Confectionery CRM

The application is developed for a personalized confectionery company operating in Australia since 2008 which aims to provide its customers' personalized chocolates/labels for their different occasions, events via high-end designs, flexible customizations and quality products with ease of delivery. Our team was involved to build an in-house CRM, artwork management and order management portal named “Charlie” for the client. Initially, the client was managing all this via different 3rd party applications but we developed a single system to manage all these activities. Orders in the application come from 3 different websites which client has along with few offline orders too. Our aim was to streamline this whole order management, artwork management process and give admin ease to give its customers a smooth service. We developed a CRM and artwork approval system including web forms to accept leads. The application allows us to pull data from Insightly CRM which the customer had been using for order management. Complete artwork management portal has been developed which allows customers to view their current artwork status and also send reminders to customers for approval on artwork so that once approved work can be sent for further order processing. Key functionality here was of tag and status management (similar to what ship station API does) where different tags/status of the order were managed and corresponding updates via email were sent to customers to keep them updated. Once artwork is approved, then order is processed and we have done integration with the “Dear Inventory” system to manage all the inventory and XERO API was integrated for invoice management.

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Education Platform

Education Platform

It is a tool for online certification and tracking of outcomes. It has both user and administrative modules. 

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AI Powered Outbound Call Agent Outbound Engagement Automation

AI Powered Outbound Call Agent Outbound Engagement Automation

An AI-powered outbound engagement platform that automates voice calls, follow-ups, and data syncing for recruitment agencies, service providers, and customer support teams. It integrates seamlessly with CRMs, calendars, and telephony systems to handle high-volume call campaigns using intelligent voice agents. The system uses natural voice synthesis, sentiment detection, and real-time syncing to streamline outreach, reduce manual workload, and increase engagement.

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What our clients say about smartData

Peter

Peter

The team impressed us with their deep understanding of our...

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Ben

Ben

We have clients throughout Australia, New Zealand and Asia. smartData...

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Gavin

Gavin

We recently partnered with smartData,for a critical workforce management project....

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Jatin

Jatin

Team smartData guided us through every stage, from business analysis...

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smartData Benefits

Tailored Solution

We stand tall as the best software company in Australia for delivering the topmost digital solutions. Our research and agile methodology acquire new customers to retain, improve and grow existing customers with data intelligence.

Systems Modernization

Are you planning to modernize your legacy systems to drive high revenue? Our expert engineers help you upgrade your legacy systems to make them more efficient, result driven and high performing.

Trust & Transparency

Our experts come with the topmost combination of technology, team & approach basis that translate your vision into a practical solution. As a top-rated mobile app development company, we enable our clients to get the desired application.

We take a 360 degree approach

We encourage an environment that permits our strategies to be genuine and aligned with our customer relation compliance. Focus on establishing a family-like environment to get the best outcomes through a cooperative approach.

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