Chatbot Development & NLP Solutions

Our chatbot and NLP solutions help businesses improve customer engagement, automate support, and simplify interactions across channels. We build AI-powered chatbots that deliver instant, personalised responses available 24/7 for tasks like lead generation, support, or scheduling. With natural language processing, our bots go beyond basic queries and understand real intent, delivering a more human-like experience. We also develop voice assistants that support hands-free interaction and integrate sentiment analysis tools that track customer emotions in real time. These technologies support internal teams, enhance customer service, and improve digital engagement.

smartData core Chatbot Development & NLP Solutions services

01

AI-Powered Chatbot Development

We build custom chatbots that automate conversations, reduce response time, and improve support availability. They are adaptable across industries for use in sales, support, and operational workflows. Each solution is designed to meet your specific business and communication needs.

02

Natural Language Processing (NLP) Integration

We integrate NLP models that help bots understand and process natural language. This allows for more accurate responses to complex or open-ended questions. Over time, models improve with data, enhancing interaction quality and outcomes.

03

Voice Assistant Applications

We develop voice-first applications that enable users to interact through speech commands. These assistants streamline workflows and make services more accessible. They are ideal for hands-free environments or enhanced customer accessibility.

04

Sentiment Analysis Tools

Our tools analyse text input to detect tone, emotion, and intent in user messages. This insight helps businesses tailor responses and understand customer sentiment. The result is more meaningful engagement and better experience management.

Recent Portfolio Projects

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Scalable Construction Supply ERP with AI Automation and Financial Integration

Scalable Construction Supply ERP with AI Automation and Financial Integration

The objective of this project was to transform a fast-growing construction materials supplier into a fully integrated, AI-enabled digital operations platform.

The client was managing bulk orders, warehouse coordination, supplier procurement, and accounting across disconnected systems. This resulted in delayed responses, manual reconciliation, limited stock visibility, and heavy dependency on staff for routine customer queries.

Our goal was to build a unified ERP ecosystem using ZohoOne, fully integrated with MYOB for financial control, while embedding AI Agents to automate customer communication and operational support.

The AI Agents were designed to:

  • Instantly respond to customer queries related to order status, invoices, and delivery timelines
  • Reduce dependency on manual call handling
  • Provide 24/7 support without increasing headcount
  • Assist internal teams with quick data lookup and order insights
  • Improve response time and customer satisfaction

This solution was not only about automation - it was about creating an intelligent operational backbone that improves efficiency, reduces overhead, strengthens financial accuracy, and supports scalable growth.

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Scalable Construction Supply ERP with AI Automation and Financial Integration

Scalable Construction Supply ERP with AI Automation and Financial Integration

The objective of this project was to transform a fast-growing construction materials supplier into a fully integrated, AI-enabled digital operations platform.

The client was managing bulk orders, warehouse coordination, supplier procurement, and accounting across disconnected systems. This resulted in delayed responses, manual reconciliation, limited stock visibility, and heavy dependency on staff for routine customer queries.

Our goal was to build a unified ERP ecosystem using ZohoOne, fully integrated with MYOB for financial control, while embedding AI Agents to automate customer communication and operational support.

The AI Agents were designed to:

  • Instantly respond to customer queries related to order status, invoices, and delivery timelines
  • Reduce dependency on manual call handling
  • Provide 24/7 support without increasing headcount
  • Assist internal teams with quick data lookup and order insights
  • Improve response time and customer satisfaction

This solution was not only about automation - it was about creating an intelligent operational backbone that improves efficiency, reduces overhead, strengthens financial accuracy, and supports scalable growth.

Read more
NIDA  Service Marketplace Application

NIDA Service Marketplace Application

The application is a service marketplace connecting customers with freelance service agents and companies. Users can post jobs, search for nearby service providers, and assign tasks based on ratings and reviews. The platform supports job location navigation, QR code generation and scanning, and an escrow payment system via PayPal for secure transactions. Service providers can manage hiring and staffing processes, while administrators oversee platform operations. Customers, individuals, and companies have distinct roles, ensuring a structured workflow. The system facilitates seamless service booking, secure payments, and transparent feedback, enhancing user trust and efficiency in managing freelance and company-based services.

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What our clients say about smartData

Jatin

Jatin

Team smartData guided us through every stage, from business analysis...

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Ben

Ben

We have clients throughout Australia, New Zealand and Asia. smartData...

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Kawasaki

Kawasaki

I came to smartData from Japan with a motive of collaboration...

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Peter

Peter

The team impressed us with their deep understanding of our...

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smartData Benefits

Tailored Solution

We stand tall as the best software company in Australia for delivering the topmost digital solutions. Our research and agile methodology acquire new customers to retain, improve and grow existing customers with data intelligence.

Systems Modernization

Are you planning to modernize your legacy systems to drive high revenue? Our expert engineers help you upgrade your legacy systems to make them more efficient, result driven and high performing.

Trust & Transparency

Our experts come with the topmost combination of technology, team & approach basis that translate your vision into a practical solution. As a top-rated mobile app development company, we enable our clients to get the desired application.

We take a 360 degree approach

We encourage an environment that permits our strategies to be genuine and aligned with our customer relation compliance. Focus on establishing a family-like environment to get the best outcomes through a cooperative approach.

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