Chatbot Development & NLP Solutions

Our chatbot and NLP solutions help businesses improve customer engagement, automate support, and simplify interactions across channels. We build AI-powered chatbots that deliver instant, personalised responses available 24/7 for tasks like lead generation, support, or scheduling. With natural language processing, our bots go beyond basic queries and understand real intent, delivering a more human-like experience. We also develop voice assistants that support hands-free interaction and integrate sentiment analysis tools that track customer emotions in real time. These technologies support internal teams, enhance customer service, and improve digital engagement.

smartData core Chatbot Development & NLP Solutions services

01

AI-Powered Chatbot Development

We build custom chatbots that automate conversations, reduce response time, and improve support availability. They are adaptable across industries for use in sales, support, and operational workflows. Each solution is designed to meet your specific business and communication needs.

02

Natural Language Processing (NLP) Integration

We integrate NLP models that help bots understand and process natural language. This allows for more accurate responses to complex or open-ended questions. Over time, models improve with data, enhancing interaction quality and outcomes.

03

Voice Assistant Applications

We develop voice-first applications that enable users to interact through speech commands. These assistants streamline workflows and make services more accessible. They are ideal for hands-free environments or enhanced customer accessibility.

04

Sentiment Analysis Tools

Our tools analyse text input to detect tone, emotion, and intent in user messages. This insight helps businesses tailor responses and understand customer sentiment. The result is more meaningful engagement and better experience management.

Recent Portfolio Projects

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AI Powered Calling Agent for Real Estate Teams

AI Powered Calling Agent for Real Estate Teams

Real estate agents spend a significant portion of their day on phone calls – following up with leads, booking property visits, and confirming client preferences. The client, a mid-sized real estate agency, was struggling with missed follow-ups, delayed responses, and scattered call logs.
To address this, we built a smart inbound-outbound calling agent that acts like a virtual assistant. Integrated directly with the client’s CRM and calendar, the agent automatically places calls, captures lead details, books appointments, and updates records in real time – all while keeping the human agent in control.

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Automated Workforce Management System

Automated Workforce Management System

SaaS-based IoT enabled workforce and workspace management system designed & developed for facility management companies to meet their compliance needs. It provides transparent business operations along with real-time tracking, which gives a competitive advantage to companies in their service offerings. 

With the flexibility of run-time decision making with minimized micro-management, the system boosts the operational efficiency of service offerings. Combination of IoT and 360-degree reporting, allow companies to view overall performance reviews and plan preventive/reactive corrective measures in a timely manner.

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Heaters E-Commerce Platform

Heaters E-Commerce Platform

Heaters E-Commerce Platform, a family-owned business established in 1990, specializes in providing high-quality heating solutions, including wood and gas heaters, outdoor heating options, and barbecues. The company sought to enhance its online presence by developing a user-friendly website that showcases its diverse product range, offers detailed information on services, and facilitates customer engagement. The objective was to create a digital platform that reflects the company's commitment to quality and customer satisfaction.
The website was designed to:

  • Showcase a comprehensive range of heating products with detailed descriptions and images.
  • Provide information on services such as heater repairs, inspections, and maintenance.
  • Highlight partnerships with renowned brands like Weber, Osburn, and Coonara.
  • Offer contact details, showroom location, and operating hours for customer convenience.
  • Ensure a responsive design for optimal viewing on various devices.
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Legal Marketplace

Legal Marketplace

Online legal marketplace platform that connects individuals or businesses in need of legal services with qualified lawyers or legal professionals. This platform aims to make it easier for clients to find and hire legal professionals, while also providing a streamlined process for lawyers to offer their services and manage client relationships. Here are some key features and functions commonly found in legal marketplace platforms:

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Travel Marketplace Platform

Travel Marketplace Platform

Atorvia is a next-generation online travel marketplace designed to simplify tour booking and management. It provides an end-to-end solution where travelers can search, filter, and book tours seamlessly, while suppliers can list, manage, and sell their tours efficiently.
The platform offers a dynamic tour discovery experience with advanced search and filtering options, secure payment gateways, multilingual support, and automated supplier verification. It ensures a frictionless experience for both travelers and suppliers, optimizing the booking process and enhancing transparency with features like tour ratings, user reviews, and real-time supplier interactions.

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TeleHealth App MEDYCS

TeleHealth App MEDYCS

Proprietary telemedicine web application that enables patients to extend real-time, video-conferencing, and chat functionality to their network of patients and medical providers. The secured Mobile and web portal also allows patients to create online profiles where they can access and track health-related information, search for medical providers, and schedule and initiate medical online video/chat consultations.

We have also integrated with Digital Id for medical professional verification ( https://www.digitalid.com/ ) in Australia, and integrated Paypal for appointment/services payment. On the top of that we have also integrated with Vidyo.io ( https://vidyo.io/ ) for video consultation with medical professionals.

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What our clients say about smartData

Peter

Peter

The team impressed us with their deep understanding of our...

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Gavin

Gavin

We recently partnered with smartData,for a critical workforce management project....

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Jatin

Jatin

Team smartData guided us through every stage, from business analysis...

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Ben

Ben

We have clients throughout Australia, New Zealand and Asia. smartData...

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smartData Benefits

Tailored Solution

We stand tall as the best software company in Australia for delivering the topmost digital solutions. Our research and agile methodology acquire new customers to retain, improve and grow existing customers with data intelligence.

Systems Modernization

Are you planning to modernize your legacy systems to drive high revenue? Our expert engineers help you upgrade your legacy systems to make them more efficient, result driven and high performing.

Trust & Transparency

Our experts come with the topmost combination of technology, team & approach basis that translate your vision into a practical solution. As a top-rated mobile app development company, we enable our clients to get the desired application.

We take a 360 degree approach

We encourage an environment that permits our strategies to be genuine and aligned with our customer relation compliance. Focus on establishing a family-like environment to get the best outcomes through a cooperative approach.

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