What we Deliver
From hybrid care systems to AI-powered triage and Medicare-compliant claims, our solutions are designed to support Australia's public-private healthcare model with a strong focus on compliance, data protection, and user experience.
EMR & Clinical Systems
We build shared record systems for general practice, allied health, and multisite clinics-with role-based access, referral workflows, and My Health Record (MHR) integration. Custom EMRs include appointment scheduling, progress notes, and secure messaging for providers.
Telehealth & Device Integration
Our platforms enable remote consultations with integrated patient vitals, wearable data, and secure video. Designed for Medicare telehealth rebates and rural access, we ensure continuity of care across virtual and in-person environments.
AI for Diagnosis & Forecasting
We develop explainable AI tools for triage, deterioration detection, and chronic care forecasting. These support clinical decision-making and reduce risk, particularly for aged care, remote patients, and chronic condition management.
Billing & Claims Automation
End-to-end automation for Medicare, private insurance, and NDIS claims-including item code validation, service tracking, and batch billing. Our tools reduce revenue leakage, speed up reimbursements, and simplify audit readiness.
Compliance & Data Security
All systems are developed with Australian privacy law (OAIC), ADHA guidelines, and NDIS Practice Standards in mind. Features include consent capture, audit trails, and role-based security for hosted and on-prem deployments.
Challenges We Solve
- Fragmented care records across allied and specialist care
- Delays and errors in Medicare or NDIS billing
- Limited telehealth capability in remote and regional communities
- Increasing compliance load for providers and clinics
- Poor visibility into patient journeys and care outcomes
Success Stories
NDIS CRM
Crystel Care is a registered NDIS service provider in Australia, dedicated to supporting children and young people with disabilities through therapies, family support, and care coordination. (Occupational Therapy, Speech Therapy, Psychology, Physiotherapy, Counselling, and Behaviour Support)
We are developing a complete NDIS-compliant CRM platform that streamlines client onboarding, service agreements, therapist workflows, case notes, billing, invoicing, payroll, and reporting. The system also integrates with Xero for accounting and SharePoint for document compliance, while ensuring all data is securely hosted in Australia.
This solution empowers Crystel Care to deliver services more efficiently, reduce errors in billing, and maintain full compliance with evolving NDIS rules.
Comprehensive Alternative Medicine Platform
This project involves the development of a user-centric platform dedicated to delivering alternative medicine services through a well-coordinated team of in-house healthcare providers. The system will serve as a centralized hub for users seeking alternative treatment options, providing them with direct access to qualified practitioners and a range of healthcare services.
MyDNA MS Dynamics CRM
myDNA empowers individuals to make informed health, wellness, and medication decisions through genetic insights. Their accredited labs in Melbourne and Houston generate clinically actionable DNA reports—covering pharmacogenomics, nutrigenomics, carrier status, disease susceptibility, and more.
Let’s transform care delivery together
From specialist clinics to full-scale hospital systems-we help Australian providers build the future of digital healthcare.