What we Deliver
From hybrid care systems to AI-powered triage and Medicare-compliant claims, our solutions are designed to support Australia's public-private healthcare model with a strong focus on compliance, data protection, and user experience.
EMR & Clinical Systems
We build shared record systems for general practice, allied health, and multisite clinics-with role-based access, referral workflows, and My Health Record (MHR) integration. Custom EMRs include appointment scheduling, progress notes, and secure messaging for providers.
Telehealth & Device Integration
Our platforms enable remote consultations with integrated patient vitals, wearable data, and secure video. Designed for Medicare telehealth rebates and rural access, we ensure continuity of care across virtual and in-person environments.
AI for Diagnosis & Forecasting
We develop explainable AI tools for triage, deterioration detection, and chronic care forecasting. These support clinical decision-making and reduce risk, particularly for aged care, remote patients, and chronic condition management.
Billing & Claims Automation
End-to-end automation for Medicare, private insurance, and NDIS claims-including item code validation, service tracking, and batch billing. Our tools reduce revenue leakage, speed up reimbursements, and simplify audit readiness.
Compliance & Data Security
All systems are developed with Australian privacy law (OAIC), ADHA guidelines, and NDIS Practice Standards in mind. Features include consent capture, audit trails, and role-based security for hosted and on-prem deployments.
Challenges We Solve
- Fragmented care records across allied and specialist care
- Delays and errors in Medicare or NDIS billing
- Limited telehealth capability in remote and regional communities
- Increasing compliance load for providers and clinics
- Poor visibility into patient journeys and care outcomes
Success Stories
Car Swap
CarSwap.me is a dynamic and interactive automotive marketplace designed to connect car owners looking to swap, sell, or trade vehicles with potential buyers or traders. The platform enhances the vehicle exchange process by providing seamless search and filtering options, detailed vehicle profiles, and direct communication between users.
Users can browse listed vehicles based on location, specifications, and owner preferences. Sellers can create profiles, upload vehicle details, and negotiate deals, while buyers can inquire, review vehicle history, and finalize transactions securely.
NDIS CRM
Crystel Care is a registered NDIS service provider in Australia, dedicated to supporting children and young people with disabilities through therapies, family support, and care coordination. (Occupational Therapy, Speech Therapy, Psychology, Physiotherapy, Counselling, and Behaviour Support)
We are developing a complete NDIS-compliant CRM platform that streamlines client onboarding, service agreements, therapist workflows, case notes, billing, invoicing, payroll, and reporting. The system also integrates with Xero for accounting and SharePoint for document compliance, while ensuring all data is securely hosted in Australia.
This solution empowers Crystel Care to deliver services more efficiently, reduce errors in billing, and maintain full compliance with evolving NDIS rules.
AI Powered Calling Agent for Real Estate Teams
Real estate agents spend a significant portion of their day on phone calls – following up with leads, booking property visits, and confirming client preferences. The client, a mid-sized real estate agency, was struggling with missed follow-ups, delayed responses, and scattered call logs.
To address this, we built a smart inbound-outbound calling agent that acts like a virtual assistant. Integrated directly with the client’s CRM and calendar, the agent automatically places calls, captures lead details, books appointments, and updates records in real time – all while keeping the human agent in control.
Let’s transform care delivery together
From specialist clinics to full-scale hospital systems-we help Australian providers build the future of digital healthcare.
