Enhance Customer Engagement with Advanced NLP Technology in Australia

25+

Years of Global Experience

7+

Geographical Locations

1000+

Employees

10000+

Projects Successfully Delivered

Enhance Customer Engagement with AI-Driven NLP Solutions

Natural Language Processing (NLP), enhanced by Large Language Models (LLMs), is revolutionizing how we interact with technology. By enabling machines to comprehend & generate human language, NLP applications are reshaping industries, making processes more intuitive and user-centric. While NLP processes and analyzes human language, LLMs—trained on vast datasets—excel at generating high-quality text, translating languages, and answering questions, unlocking new efficiencies. At smartData, we leverage NLP & LLMs to improve customer service through intelligent chatbots, automate text generation for social media, and streamline various business operations. Additionally, we integrate Deep Learning to capture complex data patterns, supporting tasks like sentiment analysis, text summarization, entity extraction, and document parsing. This layered approach makes NLP invaluable for analyzing and drawing insights from textual data. The combination of NLP and LLMs is a transformative force, enabling businesses to achieve greater efficiency, creativity, & innovation. Through these technologies, smartData empowers organizations to enhance interactions, optimize processes, & unlock new opportunities in a digitally driven world.

Text Classification

Our expert in Text Classification helps businesses automatically categorize large volumes of text data, such as customer feedback, emails, or social media posts. Using advanced NLP algorithms, we classify text into predefined categories, enabling organizations to streamline data processing, monitor customer sentiment, and automate decision-making processes. Our services ensure accurate classification, whether it’s for spam detection, topic categorization, or intent recognition.

Named Entity Recognition (NER)

Our Named Entity Recognition service helps businesses automatically extract key information such as names, dates, locations, and organizations from unstructured text. Our NLP experts utilize state-of-the-art models to identify and classify entities within large datasets. This allows organizations to quickly identify important details from documents, emails, or news articles, reducing manual effort and increasing efficiency in data processing and knowledge extraction.

Language Translation

Our NLP-powered Language Translation services provide real-time, high-quality translation of content across multiple languages. Whether you're expanding globally or communicating with diverse customers, our experts ensure accurate translations that maintain the meaning and tone of the original text. We leverage deep learning models to support businesses in delivering seamless communication with customers worldwide.

Document Clustering

Document Clustering groups similar documents based on content, helping businesses organize and manage vast amounts of text data. Our NLP experts utilize unsupervised learning models to categorize documents into meaningful clusters, making it easier to retrieve relevant information and identify patterns. This service is useful for research firms, content managers, and any business dealing with large text datasets.

Chatbots and Virtual Assistants

Leverage the power of conversational AI with our custom-built chatbots and virtual assistants. Our NLP experts design intelligent, context-aware chatbots that can handle customer inquiries, support requests, and even complex transactions. These AI-driven assistants enhance user experiences, reduce operational costs, and provide 24/7 customer support across platforms. Whether it's for e-commerce, healthcare, or banking, we offer tailored solutions to meet your business needs.

Social Media Monitoring

With our NLP-driven social media monitoring service, businesses can track brand mentions, customer sentiment, and emerging trends across multiple platforms. Our NLP experts analyze posts, comments, and messages in real-time to provide valuable insights about customer perceptions and market dynamics. This service helps brands manage their reputation, engage with customers effectively, and make informed marketing decisions based on social media data.

Entity Relationship Extraction

Entity Relationship Extraction identifies and analyzes the connections between entities within a body of text. Our NLP experts use advanced models to detect how people, places, events, or other entities are related, allowing businesses to better understand interactions and dependencies. This service is ideal for applications in fields like finance, healthcare, and law, where understanding relationships within text data can lead to critical insights.

Faq's

All You Need to Know About NLP (Natural Language Processing) Solutions

Our NLP solutions are crafted to empower businesses by unlocking the potential of human language. At smartData, we specialize in leveraging advanced NLP techniques to improve customer interactions, automate tasks, and gain valuable insights from text data. Whether you're looking to enhance chatbots, sentiment analysis, or document processing, our expertise in NLP can help transform how your business engages with customers and processes data. Let us guide you through the exciting possibilities of NLP and how it can elevate your business to the next level.

Our NLP experts develop intelligent chatbots, virtual assistants, and sentiment analysis tools that provide real-time responses, analyze customer feedback, and enhance engagement, leading to improved customer satisfaction.

NLP is widely used in healthcare, finance, e-commerce, customer service, legal, and marketing industries to automate tasks, extract insights from text, and improve operational efficiency.

Yes, our NLP solutions can analyze vast amounts of unstructured text data, extract meaningful insights, and generate automated reports, reducing manual effort and improving accuracy.

Recent Portfolio Projects

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Hedis Power BI SSRS

Hedis Power BI SSRS

It is a Healthcare platform that deals with various aspects of patient data. Power BI application provides a patient dashboard and various metrics related to namely hypertension, diabetes, colon cancer, etc. These metrics are calculated by giving start dates and end date parameters. Dax measures are used to formulate the logic behind the measures. The platform is a POWER BI reporting tool on top of consolidating the FHIR standards database. All the Databases & Reports are hosted on the Azure Cloud platform

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Management Tool

Management Tool

The project main aim is to generate social media management tool for small businesses from users data in any form such as images, videos, text and audio messages, that have been posted by users on online platforms such as social media (eg Instagram or WiKi media). This tool helps schedule content, manage all social media accounts from one place.

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Mileage expense tracking Platform

Mileage expense tracking Platform

Real-time automatic mileage tracking app which works continuously in background mode and tracks miles traveled for business and personal logs. It enables you to automatically set & categorize your business mileage based on hours & days you work. This platform automates the entire reimbursement process saving customers & finance department hundreds of hours as it generates mileage & expense reports which are IRS compliant. As each mile we drive for work or business is worth 53.5 cents in standard mileage tax deductions or expense reimbursements.

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Cloud based Project Management and BackOffice Automation

Cloud based Project Management and BackOffice Automation

A cloud based back office management system to manage the operations of a construction service providing company. It is being used to generate estimates and proposals for customers, convert opportunities to service orders, generate purchase orders, track projects/ tasks and maintain work logs.

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Dine-in

Dine-in

Our approach to the dining industry reflects the brand’s commitment to sustainability in today's Food Loving world. Offering everyone an indoor dining or outdoor conservatory options that cater well for individuals and large groups. The website offers a fabulous menu and an all-day excellent dining experience for groups, families or an evening with friends.

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Virtual tour app

Virtual tour app

The application converts a tourist place, historical place or any national park into virtual zones and take a tour. The owner or supervisor of space can provides users with smart devices or machines with API to access virtual spaces. The app is developed for the virtual zoning and tourism sector. A unique approach to geo-enclosing polygonal or polyhedral spaces for specific uses. The system can create zones with geofencing and create subzones into it. The complexity of the application is geofencing and managing the geo-fence for validation of users. 

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What our clients says about smartData

Gavin

Gavin

CEO and Founder
Peter

Peter

CEO and Founder
Jatin

Jatin

CEO and Founder
Ben

Ben

CEO and Founder
Kawasaki

Kawasaki

CEO and Founder

smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.

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